The reviews for Ura Hotels - Apartamentos Roslara present a mixed opinion. On the positive side, many guests appreciated the friendly and helpful staff, particularly the reception team, as well as the cleanliness and tranquility of the complex. However, several negative points were raised, including unexpected charges such as a €100 deposit, poor accessibility, issues with the lift, and reports of inadequate hygiene and service from staff. Overall, while some guests had a pleasant experience, significant concerns about management and customer treatment were frequently mentioned.
Ura Hotels - Apartamentos Roslara in Mogán has received mixed reviews from guests, achieving a rating of 3.7 out of 5 based on 306 assessments. Many visitors commend the friendliness of the staff, particularly highlighting the helpfulness of the receptionist and maintenance personnel.
The cleanliness and tranquil atmosphere of the apartments are also frequently praised, creating a pleasant environment for guests seeking relaxation.
However, several reviews point to notable shortcomings. Guests express dissatisfaction with the lack of information regarding the deposit policy, which has caused confusion upon arrival. Accessibility issues are mentioned, with some finding it challenging to navigate the premises.
Additionally, there are serious concerns about hygiene, with reports of cockroaches and inadequate cleanliness that detracted from the overall experience. A portion of the clientele also cites unsatisfactory interactions with staff, suggesting that service quality may be inconsistent.
Overall, while Ura Hotels - Apartamentos Roslara has its strengths, including a welcoming staff and a peaceful setting, the recurring issues related to hygiene and customer service warrant consideration for potential guests.
