Time Road - Mogan Mall

Watchmaking in Puerto Rico, Mogán

3.02 reviews on Google
Time Road - Mogan Mall

Contact Information

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DE G.C, Av. Tomás Roca Bosch, 9, 35130 Puerto Rico, Las Palmas

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Opening Hours

Monday10:00–22:00
Tuesday10:00–22:00
Wednesday10:00–22:00
Thursday10:00–22:00
Friday10:00–22:00
Saturday10:00–22:00
Sunday10:00–22:00
Our verdictAnalysis by the HeyMogan team

The overall opinion of "Time Road - Mogan Mall" is mixed. Positive aspects highlighted include the store's pleasant atmosphere and friendly staff, as well as a commendable customer experience with thoughtful touches such as gift packaging. However, a significant criticism revolves around the lack of warranty service for defective products, which has led to dissatisfaction among some customers who feel poorly treated in terms of after-sales service.

Time Road - Mogan Mall in Puerto Rico, Gran Canaria, presents a mixed experience for customers based on available reviews. Visitors highlight the store's appealing design and the friendliness of the staff, contributing to an enjoyable shopping atmosphere.

However, significant concerns have been raised regarding their customer service, particularly in relation to jewelry repairs. Several guests express disappointment over what they perceive as excessive repair costs and the store's strict no-return policy, which has left some feeling dissatisfied with their purchases.

While the ambiance and staff interaction receive praise, the negative feedback surrounding customer service practices suggests that potential visitors may want to consider these points before engaging with the business.

Overall, Time Road - Mogan Mall offers a pleasant shopping environment but may not meet expectations in terms of customer support regarding repairs and returns.

HeyMogan editorial teamWritten from the public reviews of this business

Frequently asked questions

What is the address of Time Road - Mogan Mall?

DE G.C, Av. Tomás Roca Bosch, 9, 35130 Puerto Rico, Las Palmas.

What is the rating of Time Road - Mogan Mall?

The rating is 3/5.

What do customers think about the staff?

Customers mention that the staff is friendly.

What issues do customers report regarding jewelry repairs?

Customers complain about high repair costs and a no-return policy.

Photos

Google Reviews (2)

C

Cira Hasty

This store is insulting. I bought a piece of jewelry and a few days later, the ring lost two of its stones. I'm someone who has always worn jewelry and takes great care of it. Okay, I get that there's no return or exchange for another, but at least within the warranty period, the repair should be free. But no. They charge me if I want it fixed or they give it back to me without repair. That's a lack of respect. That's why you have to trust less and less. I've just lost a regular customer and their family because almost all of them bought watches or other items in this store because of me. But they've just lost customers. And maybe they don't care because they're so disgusting there and so rude that it doesn't matter to them. But I'll post about it on my social media and everything so that at least people know they shouldn't go there anymore.

Translated from Spanish

J

Jérémy BAPTISTE

Super! Very nice store and the saleswoman is adorable. Great customer experience with very nice packaging and the little spray of perfume as a bonus. Wow. Great idea. Bought two pairs of lotus earrings (with a price comparable online).

Translated from Spanish