Servatur Puerto Azul

The Servatur Puerto Azul is located in the heart of the cliff, between the beaches of Amadores.

4.22921 reviews on Google
Servatur Puerto Azul

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8.8/10 from guests on Booking.com

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Contact Information

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Avenida La Cornisa, 13, 35130 Puerto Rico de Gran Canaria, España

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Our verdictAnalysis by the HeyMogan team

The overall opinion of Servatur Puerto Azul is very positive, with guests frequently praising the friendly and professional staff, the variety and quality of the food, and the ample facilities suitable for families. However, some criticisms include issues with the comfort of the pillows, the need to take multiple elevators to access the pool, and concerns about safety due to slippery surfaces around the pool areas.

Servatur Puerto Azul in Mogán garners generally positive feedback from guests, who appreciate the variety and quality of food available at the hotel. Many visitors highlight the family-friendly facilities and commend the staff's friendliness, particularly praising the animation team for their engaging activities.

However, some guests express concerns regarding the condition of the pillows, noting that they detracted from their comfort.

Additionally, reviews indicate issues with the elevators, with several customers reporting delays and malfunctions that affected their experience. Some complaints also mention the entry of mosquitoes into the rooms, which detracted from the overall comfort of their stay.

Despite these criticisms, the overall sentiment leans towards satisfaction, with a significant number of guests enjoying their time at the hotel and appreciating its offerings.

HeyMogan editorial teamWritten from the public reviews of this business

Frequently asked questions

What is the rating of Servatur Puerto Azul?

The hotel has a rating of 4.2 out of 5.

What are the highlighted positive aspects of the hotel?

Guests highlight the variety and quality of food, family-friendly facilities, and the friendly staff, especially the animation team.

What are some common criticisms mentioned by guests?

Common criticisms include the poor condition of the pillows, issues with the elevators, and the entry of mosquitoes into the rooms.

About this place

4stars
Free WiFiSwimming poolParkingBreakfast

Facilities

  • Safety deposit box
  • Air conditioning
  • Soundproofing
  • Hypoallergenic
  • Wake-up service/alarm clock
  • Clothes rack
  • Drying rack
  • Sofa bed
  • Socket near the bed
  • Shower
  • Hairdryer
  • Free toiletries
  • Toilet
  • Private bathroom
  • Towels
  • Toilet paper
  • TV
  • Telephone

Photos

Google Reviews (12)

E

Encarnación

2026-08-06

Family vacation · Overall, I really liked the accommodation. It has facilities and options for all ages and tastes. The variety of the buffet is high and the food is very tasty. The fact that there were several pools for different audiences allowed you to change environments without leaving the hotel. Everything was generally new and well-maintained. Above all, I would highlight the entertainment staff: Daniela, Marta, Delano, Alberto, Naiara... They are wonderful. They treat the kids with incredible closeness and kindness and make them want to participate in everything. They are super professional while being friendly and attentive. The girl who cleaned our floor was also wonderful. She left the room perfect and was equally professional and friendly. Without a doubt, we would repeat our stay again. Our kids left crying from sadness. · As negative aspects, I would mainly highlight the lack of civility of some guests. They do not respect the rules.

Translated from Spanish

M

Maria

2026-08-04

Perfect for traveling with small children · The room was very nice and comfortable, equipped with everything you might need. Including air conditioning. The pool for small children is ideal if you travel with kids. The buffet food service is very complete, with a lot of variety. · I think for the price it has, the pillows on the beds could be improved. They are practically flat. I also didn't like having to take so many elevators to get to the pool. Many times only 1 of the 2 elevators was working, which caused queues. On the other hand, quite a few mosquitoes entered the room that kept us from sleeping. In fact, the walls were full of marks and stains from killing mosquitoes all over the walls.

Translated from Spanish