The overall opinion of Servatur Hartaguna is mixed. Many guests praised the attentive and friendly staff, the spacious rooms, and the pleasant pool area with good views. However, criticisms included issues with the parking management, inconsistent cleaning standards, and a lack of privacy in certain room types. Additionally, some guests noted that the reception staff could be more welcoming and informative.
Servatur Hartaguna, located in Puerto Rico de Gran Canaria, has garnered a rating of 4.2 out of 5 based on approximately 290 reviews. Guests frequently highlight the attentive and friendly nature of the staff, noting that their service contributes positively to the overall experience.
Reviewers appreciate the general cleanliness of the facilities and commend the comfortable accommodations provided in the apartments.
However, not all feedback is entirely positive. Some visitors express concerns about the management of parking, indicating that it can be challenging to find spaces during peak times. Additionally, there are mentions of inconsistent cleaning standards in the rooms, with a few guests stating that their expectations were not met in this regard.
A recurring theme in the reviews is the perceived lack of attention at the reception desk, which some guests found lacking during busy periods.
Overall, while Servatur Hartaguna is praised for its staff and cleanliness, potential visitors should be mindful of the mixed reviews regarding parking and reception service.
