The overall opinion of Kactus Mogan Mall is largely positive, with many customers praising the quality and variety of products, particularly the natural soaps and local crafts. The service provided by staff members, especially Brenda, is frequently highlighted as excellent. However, there is a significant negative review concerning inappropriate behaviour from a staff member towards a customer with a disability, which has raised serious concerns about the service quality in that instance.
Kactus Mogan Mall, located in Puerto Rico, Gran Canaria, has garnered generally positive feedback from its customers, reflected in its 4.6/5 rating. Guests repeatedly mention the outstanding customer service, particularly singling out an employee named Brenda for her helpfulness.
The shop's extensive selection of artisanal and natural products is also a highlight, with many appreciating the variety available for souvenirs and gifts.
However, not all experiences have been favorable. One review points out a significant issue with customer service, citing an incident where a staff member reacted poorly to a disabled customer, which left that individual feeling offended.
This negative feedback contrasts with the otherwise warm reception that other guests report, indicating that while many enjoy their shopping experience, there are areas for improvement in staff training and sensitivity.
Overall, Kactus Mogan Mall appears to provide a mix of quality products and commendable service, though it faces challenges in maintaining consistent customer interactions.
