Apartamentos Buenavista

Hotel complex in Mogán

3.866 reviews on Google
Apartamentos Buenavista

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Av. Veneguera, 14, 35130 Mogán, Las Palmas

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Our verdictAnalysis by the HeyMogan team

The reviews for "Apartamentos Buenavista" present a generally negative opinion, with multiple guests citing significant cleanliness issues and poor maintenance. Key positives include the spaciousness of the apartments and their good location with nice views. However, common criticisms focus on the lack of proper cleaning, outdated facilities, and inadequate customer service, particularly concerning reception availability and staff professionalism.

Apartamentos Buenavista in Mogán, Gran Canaria, has garnered mixed feedback from guests, holding a rating of 3.8 out of 5 based on 66 reviews. While some visitors appreciate the cleanliness of the towels and sheets, as well as the exceptional views from the property, many reviews highlight significant shortcomings.

Guests frequently complain about inadequate cleanliness within the apartments, citing issues such as unkempt interiors and insufficient maintenance. Several reviewers mention that beds and furniture appear worn and in need of replacement, detracting from their comfort.

Additionally, the customer service has received criticism for being subpar, with reports of slow responses to inquiries and a lack of attention in common areas.

Despite these concerns, the location remains a notable point of praise, with guests enjoying the picturesque surroundings. However, the overall sentiment reflects a need for improvements in both cleanliness and service to enhance the visitor experience.

HeyMogan editorial teamWritten from the public reviews of this business

Frequently asked questions

What is the address of Apartamentos Buenavista?

Av. Veneguera, 14, 35130 Mogán, Las Palmas.

What is the rating of Apartamentos Buenavista?

3.8 out of 5.

What do guests say about the cleanliness?

Many guests mention issues with cleanliness in the apartments, despite positive remarks about towels and sheets.

How is the customer service at Apartamentos Buenavista?

Guests report that customer service is often lacking and slow.

Photos

Google Reviews (8)

M

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The worst experience I've had in an apartment so far. We arrived and they didn't ask for any identification (to avoid declaring to the tax office, I suppose). Upon entering, the beds and curtains were dirty and broken, the floor wasn't swept (there are pills and food scraps from the previous guest, as seen in the photo), the armchairs, which once were white, are yellow, and the terrace door was open when we arrived (who knows who was there). The entrance door only has a latch, so if you don't turn the key twice, anyone can come in, and they have strong chemicals against cockroaches and ants next to the glasses that customers drink from (also seen in the photo). The shower was full of hair, as you can see, and the pool was cloudy because it doesn't get closed for cleaning with chlorine. It's a breeding ground for infections. Finally, the entrance door to the premises is left open at dawn, so anyone outside the building can enter.

Translated from Spanish

C

chusrap

Sixties apartments, old but clean. Mine was on the ground floor (next to the pool) and had two rooms (one with two twin beds and another with bunk beds), a full bathroom, a living room kitchen, and a terrace. The towels and sheets were very clean, as was the kitchen area (induction). The pool was also clean and the water was at a good temperature. The mattresses and pillows were very worn out, so they aren't comfortable. The location, like almost all apartments in Puerto Rico, is very high, with many stairs to get to the beach.

Translated from Spanish